“Quality Assurance is the process by which we hold our company and employees to the highest standards to provide accurate information for our clients.”
-Sophie Herring, Quantum Services
There are many major pieces to the successful business puzzle. At Quantum Services, we believe Quality Assurance is one of the most important. Our thorough quality control measures are tailored to the c-store industry and its distinct inventory needs, which is a reflection of how your business is performing. Monitoring this process ensures customers are satisfied and get what they need when they shop at your c-store.
What is Quality Assurance & Why Does it Matter?
Quality Assurance refers to maintaining a required level of quality in a product or service. This includes attention to detail from ordering the product to the point of sale. The process of Quality Assurance includes systematized checks and balances that are there to ensure that products or services meet a customer’s needs and expectations.
Quantum Services & Quality Assurance
Inventory management goes hand-in-hand with establishing quality control and assurance for your c-store clients. If your inventory counts are not precise and backed by data, your shoppers’ experience will be suboptimal, and your overall store quality will suffer. For example, if an item isn’t re-stocked or ordered due to inaccurate counts, customers looking for that item will be motivated to go to a competitor where they know the stock is updated and maintained. Good inventory management is all about knowing what products your customers are buying and having the appropriate stock. The key is not allowing too much waste with any item, which can cause cash reserve issues. Additionally, you want these items to be good quality. Food and beverage items, for example, should be fresh and not near expiration, while merchandise should be relevant and appealing to customers. Establishing processes that cover all the inventory—from foodservice to cigarettes and lottery, to general merchandise—enables you to reduce waste and provide quality products in your aisles.
Without knowledge and know-how, establishing these inventory management processes can be tricky and time-consuming, leaving other aspects of your c-store to suffer. Hiring an outside company, such as Quantum Services, to perform inventory counts is a way to ensure you are successful in every aspect of your store!
Our inventory processes, with built-in quality control measures, provide you with the information and data needed so that you can deliver value to your customers. Our offerings include efficient and actionable financial audits, accurate and versatile hybrid audits, as well as detailed and focused item-level scan audits. By maintaining an open line of communication with our clients, we can adapt when necessary and focus on customized reporting. Our auditing crews at Quantum Services are trained to understand your store’s specific needs. We perform quality work so that your leadership team can spend more time with customers.
“Quality is never an accident. It is always the result of intelligent effort.”
-John Ruskin, Quantum Services
The Quantum Services Difference
Quantum Services has 52 years of experience with c-store inventory management. Our tenure in the c-store industry has provided a vast knowledge of what works, and what doesn’t. Our Quality Assurance process ensures accurate reporting, with checks and balances to eliminate errors and catch mistakes. We have built-in guidelines and processes to ensure you are making the best choices for your store.
“Because of all the checks and balances we have in place with our Quality Assurance process, it’s almost impossible to make a mistake large enough to negatively impact audit results.
Not only do we have checks and balances during the audit, but we also have a dedicated team that reviews audits that have been completed. Everything an auditor does in an audit is 100% transparent. We can see everything down to the second something was counted.”
-Lisa McKenzie, Quantum Services
One of the best investments that can be made for a business is a trusted inventory management partner that provides accurate reporting and insights to help you run your store. Quantum Services is the leading trusted c-store inventory management company. We are focused on each client’s individual needs.
We work with your team to improve your process and your profits. Our experience and knowledge in the industry allows us insights and provides you with the clarity you need to ensure your c-store is successful.
Learn more about us by visiting our website and contact us with any questions. We’d love to help with your c-store inventory needs!
“The Quality Assurance process helps us deliver on our commitment to provide high-quality auditing services to our clients every day.”
-Frank Lee, Quantum Services