Meeting customers needs
Investing in your business through an outside source is an involved decision that requires countless considerations. After decades of C-store specific inventory auditing service experience, Quantum Services understands our customers’ need to feel confident and comfortable while working with us. We operate our business and our audits by our core values: Integrity, Appreciation, Adaptability, and Continuous Improvement. Our customers are our priority, and we strive to build strong working relationships to further the growth of their businesses and ours.
Communication and open dialogue are essential to the foundation and continued growth of these relationships. This is one of the many reasons that Quantum Services prioritizes business review meetings with our clients on a consistent basis. These meetings are designed to share, inform, improve, and listen to one another for continued quality assurance and excellence.
Business Review Meetings
Positive business partnerships produce the best result. When you hire Quantum Services to perform your inventory auditing services, the initial conversation and focus on improving your company never stops. We have an open line of communication and Business Review meetings regularly with all of our clients. Just like our audits, each meeting is customized to our client’s business and needs. If those needs change, we shift our process and adapt to address any changes that may arise. We encourage constructive conversation, positive and negative feedback, and honesty.
Each meeting has an agenda created by the Client Manager that addresses everything specific to a client’s store, staff, and inventory reporting. During these meetings, clients can expect:
- Customized data gathered from audits over a period of time
- Feedback on what Quantum Services needs from the client
- Opportunity to share what client needs from Quantum Services
- Problem-solving for any issues to support continuous improvement
- What we see when we are performing audits from the customer perspective
- Employee appreciation
- Tips on improving the store layout to aid in performing audits
- Ways Quantum Services adds value to the business relationship
- Share business updates or plans
- Ideas, innovations, ways to improve processes
Business Review Meetings result in improved quality of service, profitability, and performance. Quantum Services takes action!
Feedback
When we all work together toward the same goal, the philosophy of open and honest communication goes a long way. We know that one size doesn’t always fit all, and we want to work with our clients to make sure their inventory auditing process, schedule, and reporting fits them perfectly. We love hearing what our clients have to say about how we’re doing.
“Quantum satisfies our need for the highest accuracy via their processes, tools, and people. Having up-to-date technology and well-trained people who really care about Rutter’s business matters to me greatly. The auditors work hard to assure clarity of communication, scheduling, and audit reports. With clarity, we make the most of our time, enjoy greater financial outcomes, and reduce our risk of costly shrink.”
Jere Matthews, VP Operations, Rutter’s
“It’s hard to find vendors you can trust and rely on. Whether it is assured accuracy of the item-level audits or commitment to tracking audit schedules and completion, we can rely on Quantum to ensure we are covered.”
Christine Treese, VP Operations, Sheetz
“Your audit crews have provided the expertise and support needed as we have grown our business and modified our systems to meet the needs of our customers. Your auditors are highly skilled, professional, and provide us with the information needed to help us operate our locations effectively. At Gate Petroleum, we value our long-term partnership with Quantum Services.”
Howard B. Weadon, Director of Loss Prevention, GATE Petroleum
When considering what outside vendors to partner with for inventory auditing services, remember that Quantum Services holds over 50 years of C-Store auditing experience, and values your needs and your voice. We partner with the best C-Store chains to provide them with the confidence of accurate inventory counts, proven processes, and customized reporting. Contact us to start a conversation about how we can help your C-Store with its inventory auditing needs!